E-Balam

Main Duties:In charge of creating a guest experience prior their stay adjusted to guests needs Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel and be able to provide accurate information to guests.Act as an ambassador of the hotel and provide assistance to a variety of requests. Expected to make what seems to be impossible and unusual happen.Maintain a network of service providers for efficient conduct in coordinating guest requirements.Ensure availability of creating updated itineraries for guests sharing important information such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.Manage the facilitation of guest requests relating to dining activities (both inside and outside of the hotel), shows, recreation, tours, transport, florists, doctors, dentists, childcare and any other services that are not available at the hotel.Respond to queries positively.Develop guest preference records and guest history.Maintain absolute integrity and trustworthiness in the team.Promote and follow a safe work environment.Promote and lead a service-driven, results-driven work environment.Follow departmental SOPs (Standard Operating Procedures) including all safety policies.