Duty Manager / Relief Night Manager

What you’ll be doingYou’ll be right at the heart of the action - running the show on shift, keeping the vibe high, and making sure every guest has a stay worth talking about.Create memorable guest experiences – friendly, personal, and always a little unexpectedLead the Front Office team from the floor, setting the pace and jumping in wherever neededHandle guest enquiries, feedback, and the occasional curveball with confidence and careKeep operations running smoothly – from check-ins to daily reporting and everything in betweenTake charge overnight when needed – managing audits, arrivals, and keeping the property safe and secureSupport, coach, and motivate the team to deliver consistently awesome serviceWork across departments (yes, sometimes Housekeeping too) to keep the energy flowingStay on top of safety, compliance, and making smart decisions when it matters mostDue to the nature of the hotel industry, flexibility on working weekend and public holidays are required.