The Taconic Hotel, in Manchester VT, is looking for a Front Desk Agent to join our team (part-time or full-time available).
Competitive pay rates, great benefits, and friendly welcoming managers who value your happiness at work!
Typical shifts are 7am to 3pm, or 3pm to 11pm.
What You'll Do:
The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
Review arrivals noting special requests, blocking rooms as needed.
Check in and out hotel guests in a confident, professional and friendly manner.
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
Follow established key control policy.
Ensure proper credit policies are followed.
Submit all lost & found articles accompanied by a completed lost & found report.
Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
Verify credit limit report.
Monitor room availability throughout the day.
Review daily the selling status of the hotel using yield management system.
Attend department meeting once a month.
Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet.
Must be willing to have a flexible schedule, able to work evenings, weekends, and holidays when needed.
The core benefits listed below are available to eligible full-time employees and their dependents:
Paid time off / sick time / 8 paid ‘holiday’ days.
Medical Insurance, including Prescription Drug Benefits.
Dental Insurance.
Vision Care.
Life Insurance.
Supplemental Life Insurance.
Accidental Death and Dismemberment Insurance.
401K.
Tuition reimbursement.
Amazing hotel discounts at all IHG properties