Bilingual Customer Service & Community Outreach Specialist – Full Time – NYC Area
Are you passionate about helping customers and engaging with the Latino community? We are hiring a full-time Bilingual Customer Service & Community Outreach Specialist to join our team in the New York City area.
About Us:
We are a mission-driven organization committed to delivering exceptional customer experiences and meaningful outreach within Latino neighborhoods. You will help bridge our services and support to Spanish-speaking clients, ensuring they feel heard, valued and supported.
Position Summary:
You will serve as a friendly, professional and knowledgeable point of contact for our customers, while also spearheading community outreach efforts to build connections within the Latino community. This dual role combines high-level customer service / with empathy, cultural fluency and community engagement.
Key Responsibilities:
Provide outstanding customer service—replying to inquiries, resolving issues, ensuring satisfaction
Use your bilingual (English/Spanish) skills to communicate clearly with Spanish-speaking customers
Engage in community outreach: attend and support events, build partnerships, represent our brand in Latino communities
Identify opportunities for service growth and make customer / community suggestions
Collaborate with team members across departments to enhance the customer experience
Required Skills & Qualifications:
Fluency in English and Spanish (verbal and written)
Previous experience in customer service, or community outreach (A / A+ experience is a major plus)
Excellent communication and interpersonal skills – you connect easily with diverse audiences
Comfortable with community engagement and being a visible representative of the organization
Enthusiastic, self-motivated and professional; you take pride in delivering exceptional service
Ability to work full-time, as well as travel locally within the NYC area when needed
Why Join Us:
Dynamic environment where your bilingual + community skills make a real difference
Opportunity to engage deeply with the Latino community in the NYC area
Full-time role with stable hours and room to grow
Collaborative team culture and meaningful work
How to Apply:
Please send your resume and a brief cover letter (in English and Spanish) describing your customer service if your bilingual fluency, and your experience engaging with community outreach. Email us at: [email protected] (Subject line: “Bilingual Customer Service & Outreach Application”).
We value diversity and encourage applications from candidates of all backgrounds. We are an Equal Opportunity Employer.