A long-term established, growing fashion industry firm is seeking a responsible and energetic Customer Service Admin to join its team. This role is suitable for someone comfortable communicating with corporate customers, fulfilling order requests, and answering general inquiries. The ideal candidate is organized, a great communicator, and interested in learning about apparel fit.
Responsibilities:
● Respond to customer phone calls and emails regarding new orders, inquiries on existing orders and questions about the firm's products and services
● Follow up on customer inquiries and outstanding orders
● Work closely with global and local shipping teams and prepare shipping quotes for sales team
● Work closely with Sales Team to prepare customer order documentation
● Create inventory items in our ERP system
● Organize and maintain proper inventory tracking
● Handle additional customer service and administrative responsibilities as assigned
Requirements:
● 2 years of college preferred. Minimum 1 year experience in an office environment.
● Proficient with Microsoft Office (Specifically Excel), G-Suite, Netsuite experience is a plus
● Strong professional verbal and written communication skills
● Ability to manage, sort, prioritize and respond to a high volume of incoming emails and correspondence
● Strong, proactive, and friendly customer service skills
● Meticulous organizational skills
● Ability to multitask efficiently