Job Description
Guest Service Agent
To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.
RESPONSIBILITIES:
Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
Check guests in and out efficiently and in a friendly manner.
Post guest charges and compute guest bills, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards programs and promotions.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
Take reservation requests efficiently.