Job DescriptionJob Summary:The Process Improvement Analyst II provides planning and analytical support for improvement initiatives coordinated by the Office of Strategic Ambulatory Operations utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System’s continuous improvement culture. The PI Analyst II plans, analyzes and executes improvement initiatives and evaluates the impact of improvement efforts in order to achieve the health system’s mission and vision.Essential Duties and Responsibilities
Identifies appropriate methods and scope for organizational studies and evaluations to support improvement projects through personnel interviews and in person observations of both patient care and non-patient care areas
Executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, space & resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
Develop analytics necessary to monitor and measure KPI’s on business performance for executive leadership, site leadership, and practice management (visit volume, access, space utilization)
Consult and provides guidance on System data analytics team to design new ambulatory dashboards for leadership
Tracks and evaluates improvement in process and outcome metrics, establishing sustainable solutions for continuous improvement
Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations
Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and recommendations in formal and informal settings to project stakeholders and leadership
Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners
Facilitates workgroups and ad-hoc meetings in demonstrated expertise areas with guidance and support from project lead
Utilizes project management skills to support initiatives, including but not limited to: developing scope and timeline for improvement projects, tracking deliverables and project timelines, facilitating meeting preparation activities, coordinating project report-out presentation preparation, and other project related tasks as necessary for project success
Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives. Effectively delegates tasks among team members.
Support and teach junior colleagues on project-specific tasks. Develop relationships with all staff. Interact with sponsors on specific areas of expertise. Meet with staff independently to gather information. Effectively correspond with stakeholders via email, phone and in-person communication independently
Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
Acquires and applies knowledge in a wide range of process and performance improvement methodologies
Actively participates in and contributes to departmental improvement initiatives
May independently lead, manage and execute process improvement initiatives
Performs other duties as required
QualificationsEducation RequirementsBachelor?s degree (Masters preferred)Experience Requirements2-4 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvementComputer SkillsMS Office Suite (please check one): (basic) (intermediate) (advanced)Other: Tableau, R (proficient)Epic (Preferred)Microsoft Visio ? intermediate proficiencyAwareness of statistical software packages (Minitab, SPSS, STATA, etc.)General Skills and Competencies
Strong written and verbal communication skills
Strong analytical and trouble-shooting skills
Ability to work independently or as part of a team
Excellent follow-through skills, self-motivated, and detail-oriented
Strong organizational skills to manage multiple projects, issues, and priorities effectively and simultaneously with attention to detail
Non-Bargaining Unit, B2L - HSO AMBULATORY OPERATIONS - BI, Mount Sinai Beth IsraelResponsibilitiesEssential Duties and Responsibilities
Identifies appropriate methods and scope for organizational studies and evaluations to support improvement projects through personnel interviews and in person observations of both patient care and non-patient care areas
Executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, space & resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
Develop analytics necessary to monitor and measure KPI’s on business performance for executive leadership, site leadership, and practice management (visit volume, access, space utilization)
Consult and provides guidance on System data analytics team to design new ambulatory dashboards for leadership
Tracks and evaluates improvement in process and outcome metrics, establishing sustainable solutions for continuous improvement
Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations
Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and recommendations in formal and informal settings to project stakeholders and leadership
Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners
Facilitates workgroups and ad-hoc meetings in demonstrated expertise areas with guidance and support from project lead
Utilizes project management skills to support initiatives, including but not limited to: developing scope and timeline for improvement projects, tracking deliverables and project timelines, facilitating meeting preparation activities, coordinating project report-out presentation preparation, and other project related tasks as necessary for project success
Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives. Effectively delegates tasks among team members.
Support and teach junior colleagues on project-specific tasks. Develop relationships with all staff. Interact with sponsors on specific areas of expertise. Meet with staff independently to gather information. Effectively correspond with stakeholders via email, phone and in-person communication independently
Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services
Acquires and applies knowledge in a wide range of process and performance improvement methodologies
Actively participates in and contributes to departmental improvement initiatives
May independently lead, manage and execute process improvement initiatives
Performs other duties as required
About UsStrength Through DiversityThe Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:
Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.
At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.Explore more about this opportunity and how you can help us write a new chapter in our history!“About the Mount Sinai Health System:Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”EOE Minorities/Women/Disabled/VeteransCompensation StatementMount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $65885 - $98827 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.