Company DescriptionHi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.OverviewWe are seeking a Senior Program Manager for end-to-end project management of CRM and cross-channel digital initiatives that increase our clients’ relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content.As a Razorfish Senior Project Manager, you will manage a small project with several parallel tracks of work from end-to-end and will demonstrate an ability to manage risks and issue proactively, rather than reactively. You embody strong people skills and have the ability to motivate the team, support them to resolve conflict, and support re-negotiation with the client on missed expectations. You are advanced users of the tools and methodologies required to deliver the work and may support new business pursuits by generating case study content and presenting material relative to the Program Management domain. Responsibilities
End-to-end project management of CRM and digital initiatives with ability to run a larger project with several tracks of work or a small program with multiple projects
Plan, organize and control the activities of other Razorfish disciplines with little to no oversight; works with team to troubleshoot internal issues and determine corrective action
Effectively organizes and uses internal tools (Confluence, JIRA, Box, MS Teams, etc.) to meet project and Client requirements
Proactively identify and mitigate risk from the plan, manages and controls project scope and the change control process to ensure that projects are completed according to schedule and within budget
Drive internal Kick-off meetings and garner appropriate participation of all required team members to ensure successful Kick-off
Conducts regular reviews of project deliverables with key team members and Client ensuring understanding of project requirements, and works with senior delivery team members to develop/implement plans to resolve any issues
Escalates to project leadership when conflict situations become critical / require urgent resolution
Ensures that key decisions and next steps are clearly captured and quickly communicated to Clients; ensures they're addressed by the team
Qualifications
Project management experience including in a digital or marketing agency
Demonstrated experience with end-to-end management of CRM and digital projects with strong knowledge of email development methodologies and best practices
Demonstrated experience working with marketing, product, data & analytics teams, along with leading MarTech platforms such as Salesforce, Adobe, Braze, Epsilon and more
Ability to decompose scope to granular level of details and consolidate the Estimate of multiple teams into a single consolidated, high quality Estimate and transform into an executable plan for a small to medium size, non-complex project
Ability to create Agile, Waterfall and Hybrid project plans for a small to medium size, non-complex projects; understand and use at least 2-3 planning tools, (e.g. Microsoft Project, Excel and Smartsheets)
Ability to articulate Razorfish delivery process/methodology effectively, clearly discuss and internally communicate Client constraints related to scope, timeline, cost or dependencies to inform sales process
Ability to work with the Client Services Lead, discipline experts, and Client to critically define scope for the required work
Understands and able to communicate the financial impacts to staffing changes proactively.
Additional InformationThe Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.All your information will be kept confidential according to EEO guidelines.Compensation Range: $81,500-$128,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/31/2024.