Shift Supervisor – Mia’s Bakery
Mia’s Bakery, a busy full-service bakery with multiple NYC locations, is looking for an experienced and motivated Shift Supervisor to join our team. We need someone who thrives in a fast-paced environment, leads by example, and keeps operations running smoothly.
Responsibilities:
Oversee daily shift operations, ensuring high standards of service, cleanliness, and efficiency.
Supervise and support counter staff, servers, and baristas during shifts.
Manage customer flow, resolve issues quickly, and maintain excellent customer service.
Monitor product presentation, restocking, and compliance with bakery standards.
Handle register operations and assist with opening/closing duties.
Communicate with managers about staffing needs, customer concerns, and operational updates.
Requirements:
Must have prior coffee/barista experience.
Must be available weekends and holidays – no exceptions.
Previous supervisory/leadership experience in food service, hospitality, or retail.
Strong organizational and problem-solving skills.
Ability to motivate a team and keep operations smooth under pressure.
Excellent communication skills and a customer-first mindset.
What We Offer:
Competitive hourly pay plus tips.
Growth opportunities in a well-established, expanding bakery.
A supportive team culture in a high-energy work environment.