Key Responsibilities:
Operations: Managing front-of-house (guest experience) and back-of-house (expediting food/beverage) for seamless service.
Staff Management: Training, scheduling, performance appraisal, multi-tasking, motivation, conflict resolution, and reporting if policies and procedures are not being followed.
Customer Service: Ensuring high satisfaction, handling complaints, and building rapport.
Guest Interaction: Greeting, seating, presenting menus, answering questions, making recommendations, and ensuring satisfaction.
Compliance: Adhering to all health, safety, and labor regulations. Ensuring all staff members are following policies and procedures.
Teamwork: Collaborating with kitchen, bar, serving staff and fellow managers
Core Skills Needed:
Leadership & Communication, Problem-Solving & Adaptability, Organizational Skills, and Customer Service.
Birdland (The 'Jazz Corner of the World') has been operating for over 76 years. Our management team is responsible for making sure our reputation is upheld, and ensuring guest satisfaction on every level.
Management at Birdland is a hybrid-style job, mixing in Host, Server, & Management duties all in one. There is room for growth in this position should one be interested.
If you are interested, please send your resume to the email provided and if we want to bring you in for an interview, you will receive a response. Due to the high volume of inquiries we receive, not everyone who applies will receive a direct response.