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The Manager of Dog Walking role includes organizational administrative tasks, people management and also some hands-on, dog interaction. This role is responsible for the organization and success of the dog walking departing at NY Tails. Every day is a little different so applicants for this role must be comfortable with a fast-pace, competing priorities, being able to focus despite interruptions and carefully managing their time.
Schedule Weekdays approx. 9am - 4:30pm.
Flexibility is key as an occasional change of schedule may be required. For example, if you are training a new dog walker for the early AM shift, you will need to come in early on those days.
ESSENTIAL DUTIES AND RESPONSIBILITIES - other duties may be assigned.
· Recruit qualified Dog Walking candidates. Determine hiring with business owner and Manager. After hire, perform orientation and training. Announce new Dog Walkers to their route and clients.
· Address all client inquiries. Explain services, schedule meet-and-greet with walker. Maintain detailed notes for each dog so that health, behavior, housing information can be relayed to Walkers and company. Confirm paperwork is completed prior to performing any walking services.
· Address client questions, concerns or incidents. Seek resolution suitable to all, discuss with AM/Owner if needed or if approval for refund/credit is requested. Also, communicate any concerns, health or behavior issues to owner about their dog.
· Schedule walkers. Address last minute cancellations and walk requests. Find solutions for Walker absences, schedule changes or emergency delays. If needed, Walk Coordinator will need to provide walking services themselves.
· Spot check walker performance regularly to ensure standard of care. Applied disciplinary action if needed and provides new or reminder training as appropriate.
· Control client keys; ensure all are labeled, organized, current and kept secured.
· Maintain walk records and client accounts. Ensure all payments are collected.
· Enforce all NY TAILS policies, procedures and safety protocol. Perform inventory checks, order supplies as needed.
· Provide reports and information on dog walking department as needed. Give insight into reports from a management, staffing and client demand perspective.
· Process Walker commission / pay. Review payroll for accuracy prior to submitting. Discuss commission structure and pay with Walkers, answer payroll questions.
· When not actively completing Walking Coordinator tasks, will be asked to assist other roles. Special projects may be assigned to assist with improving the business.
· Must have ability to work professionally in a non-standard work environment. This includes being physically active throughout the work shift, enduring temperature changes (indoors/outdoors), being in contact with dog waste and dog hair, withstanding smells and noise associated with live animals.
SUPERVISORY RESPONSIBILITY
This role supervises the Dog Walkers. They work closely with the business Managers, Office Admin and also with dog daycare Front Desk Admin.
QUALIFICATIONS/REQUIRED BACKGROUND:
· High School Diploma or equivalence
· Comfortable with dogs of all sizes, breeds and various temperaments.
· At least 2 years experience as a Professional Dog Walker. Min 1 year experience managing people.
· The ability speak, write and communicate in a professional manner
· Computer literacy and familiarity with a variety of software programs is required.
· Numerical accuracy, detail oriented, keen time management and ability to work with frequent interruptions
· Comfortable working outside in all weather, year round. Physically capable of standing/walking/taking stairs throughout entirety of shift when needed. Able to physically handle and control up to 3 dogs safely.
Job Type: Full-time
Schedule:
8 hour shift
Day shift
Weekends as needed
Experience:
People Management: 1 year (Required)
Professional Dog Walker (for a company): 2 years (Required)
Work Location: In person
Pay: $21.00 - $24.00 per hour
Benefits:
Referral program
Compensation Package:
Hourly pay
Vacancy expired!