Responsibilities
Responsible for establishing a warm, welcoming, and professional atmosphere for all clients, recruits, customers and employees
The lobby attendant will assist with helping visitors and patients find their way around the hospital, coordinate transportation, and act as a liaison to the hospital staff
Welcomes and acknowledges all guests
Anticipates and addresses guests' needs
Assists guests in all guest service matters including concierge requests
Escorts all high touch clients to their meeting destinations
Promotes team work and quality service through daily communications and coordination with other departments
Develops and maintains positive working relationships with others, and support team to reach common goals
Ensures front desk work area is kept clean and in an orderly state at all times
Provides a professional, efficient arrival and departure experience for our guests while creating a memorable visit
Acts as first point of contact for all activities and emergencies in the lobby, remaining alert at all times
Serves as point person, taking ownership of any challenges that may arise within the Lobby operation, resolving them, or following escalation procedures as required
Reviews and completes checklist throughout the day, checking with manager for additional assignments throughout the shift
Uses designated chemicals, supplies, and equipment to ensure optimal cleanliness of assigned spaces, according to OSHA regulations and property requirements
Performs other duties as assigned
Requires meeting deadlines for completion of work on a daily basis
Jess
646 585 7730