Maselli Contracting & HVAC LLC, established 2018, is an HVAC and plumbing business serving a wide range of customers all throughout Westchester County. The company boasts a loyal customer base, with excellent service being our priority.
Job Responsibilities:
As our Office Assistant, you will be at the heart of our daily operations, supporting both internal teams and our valued customers. Key responsibilities include:
- Technician Dispatching: Coordinate and deploy HVAC technicians each morning, ensuring efficient scheduling and timely arrivals at job sites.
- Customer Communication: Serve as the primary point of contact for customer inquiries via phone and email, delivering friendly and knowledgeable support.
- General HVAC Support: Answer basic questions related to HVAC systems, services, and maintenance.
- Scheduling & Calendar Management: Maintain the office calendar, manage all booking requests, and handle day-to-day scheduling for technicians, service calls, and appointments.
- Social Media Management: Regularly update and monitor the company’s social media channels to promote services, share updates, and engage with the community.
Qualifications:
We're looking for a proactive, detail-oriented individual who thrives in a fast-paced environment and enjoys balancing both people and process. The ideal candidate will have:
- Previous dispatching experience not required.
- Tech-savvy skills, including comfort with scheduling software, email platforms, and social media tools
- Strong organizational abilities, capable of managing multiple moving parts with accuracy and clarity
- Excellent time management, able to prioritize and adjust plans in real time
- Customer service mindset, with professional communication skills both written and verbal
- General HVAC knowledge (preferred), or a willingness to learn on the job
- Problem-solving attitude, with the ability to think ahead and resolve scheduling or service issues efficiently
- Social media fluency, especially with platforms like Facebook, Instagram, and Google Business
Does this role sound like you? Apply now!
Call Joe 914-357-6555
Job Type: Full-time
Pay: $16.00 - $22.00 per hour Based on Experience
Expected hours: 40 per week
Benefits:
401(k)
Health insurance
Schedule:
8-hour shift
Monday to Friday
No nights
No weekends
Ability to Commute: Hawthorne, NY 10532