Job Summary:
As an Online Customer Service Representative, you will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience through digital channels. You will handle inquiries via email, chat, and social media, and work closely with other departments to address customer needs. The ideal candidate is tech-savvy, patient, empathetic, and has excellent communication skills.
Key Responsibilities:
Respond to customer inquiries via email, chat, and social media in a timely and professional manner.
Provide information about products, services, and company policies.
Assist customers with placing orders, processing returns, and resolving issues.
Maintain accurate records of customer interactions and transactions.
Escalate complex issues to the appropriate department for resolution.
Follow up with customers to ensure their issues are resolved satisfactorily.
Identify and report recurring customer issues to improve products and services.
Meet or exceed customer service performance metrics.
Qualifications:
Previous experience in an online customer service role preferred.
Excellent written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to work flexible hours, including evenings, weekends, and holidays.
Multilingual skills are a plus.
Benefits:
Competitive salary
Health, dental, and vision insurance
Paid time off
Employee discounts on company products and services
Opportunities for career advancement
Please Test/SMS +1 (332) 249-6279 to get more information.