Orion Technical Service Department Administrator plays a crucial role in ensuring accurate and timely invoicing for all Heating, Ventilation, and Air Conditioning (HVAC) services, installations, and repairs. This position involves managing the entire dispatch, scheduling, and general office administrative task. The ideal candidate possesses a strong attention to detail, exceptional organizational and communication skills, and a commitment to providing excellent customer service.
Responsibilities:
Dispatch and scheduling technicians.
Ensure the completeness and accuracy of service work orders and corresponding billing data.
Collaborate closely with service technicians and clients throughout the work day.
Respond promptly and professionally to customer inquiries regarding appointments and scheduling.
Handle administrative tasks as needed, including auditing customer records and preparing account statements.
Requirements and qualifications:
High school diploma or GED equivalent.
Strong customer service and interpersonal skills.
Excellent organizational and time management abilities.
Proficiency in computer skills, including Microsoft Office Suite and experience with billing software or Sage Software.
Strong attention to detail and accuracy in data entry and recordkeeping.
Ability to work independently, prioritize tasks effectively, and manage multiple projects concurrently.
Prior experience preferably within the HVAC industry, is desirable but not required.
Desired skills and certifications:
Experience with HVAC-specific accounting software or QuickBooks is a plus.
Knowledge of the HVAC industry and its specific billing practices is beneficial.
Ability to resolve conflicts and manage difficult customer interactions with professionalism and courtesy.
Benefits:
Competitive salary and benefits package.
Opportunities for career advancement within a growing company.
Supportive work environment and collaborative team culture.
Paid Time Off and holidays.