About PITS Global Data Recovery Services
PITS Global Data Recovery Center is a global brand and has a reputation for a reason. We have more than 50 locations in the US and in other continents that help us to reach every customer in the world. Our data recovery team is a global collection of talent and minds coming together to make every data recovery case successful.
We understand that the data is an asset of families and businesses that should not be lost. That is why we are here to help our customers. So far, our data recovery specialists have recovered countless amounts of data from failed hard drives, flash drive, and RAID arrays.
Responsibilities:
- Serve as the initial point of contact for end-users, addressing technical issues via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network-related problems.
- Log, prioritize, and track support requests using our ticketing system.
- Escalate complex issues to the appropriate IT teams for resolution.
- Assist employees with software installations, configurations, and upgrades.
- Offer guidance on IT-related policies and procedures.
- Maintain accurate documentation of common issues and resolutions.
- Contribute to the creation and updating of user guides and knowledge base articles.
- Work closely with other IT team members to share knowledge and best practices.
- Participate in team meetings and training sessions.
Qualifications:
- Proven experience in a helpdesk or technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with troubleshooting hardware, software, and network issues.
- Excellent customer service and communication skills.
- Ability to work independently and collaboratively within a team.
- Basic understanding of ITIL principles is a plus.
Schedule:
9:00 am to 6:00 pm (EST), Monday to Friday
Workplace: Office; 401 Ocean view ave, Brooklyn NY 11235, no remote job