LevelDesk is an IT Managed Service Provider (MSP) focused on the small and medium business market (SMB). Our offerings include end-user computing, infrastructure, virtualization, network computing, security, and private cloud infrastructure as a service (IaaS).
We are seeking a junior to mid-level technician, based in New York City. The technical support representative will be responsible for answering customer calls and providing expert guidance and advice to customers. The ideal candidate should have excellent customer service skills and feel comfortable employing these skills in a high-volume environment. The technical support representative will address customer concerns, complaints, and inquiries in a professional and compassionate manner. Representatives should also be able to explain technical aspects to customers using easy-to-understand language. While most calls will be handled remotely, you will be required to handle on-site technical issues as necessary (20-40% of the time) in and around the five boroughs.
Technology Skills we are looking for:
Microsoft server operating systems (2012 to current)
Microsoft workstation operating systems (Windows 7 to current)
Familiarity with Mac and Linux
Active directory administration
Exchange administration
Asterisk-based VoIP service
Proxmox, Azure, AWS
Microsoft Office (Windows/Mac)
Microsoft 365 and related services
Networking technologies (Ethernet, TCP/IP, VPN, 802.11, VLANs)
Mobile technologies (iOS, Android)
Backup and Antivirus strategies
Meraki networking
Ubiquiti networking
Must have all of the soft skills below:
Personable
Able to explain complex topics in a simple and understandable manner
Excellent writing skills
Ambitious
Curious about science and technology
Genial and patient
Benefits:
Compensation - $50,000 to $75,000 DOE
Home office set up, including laptop
Continuing education stipend available
Must have a valid driver’s license, as well as authorization to work in the US.
Please submit a resume and cover letter to resumes@leveldesk.com. In your cover letter, briefly explain who your favorite superhero is and why.
LevelDesk is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics.
LevelDesk is a 100% remote company and will continue to be digital-first.