Team Lead Patient Experience, UHS Chenango Memorial Hospital United Health Services is seeking a Team Lead Patient Experience to join our Physician Services 03 department at UHS Chenango Memorial Hospital in Norwich, NY. This position is benefits eligible.ShiftDayHours per week: 40Salary range: $15.61 - $23.45 per hour, depending on experience.OverviewOversee day to day registration/front end operations for the outpatient clinics. Working to improve patient experience and prevent process breakdowns to promote quality care. Working with operations and nurse managers to create a team of highly trained and motivated staff to work together and collaboratively with other departments. Identify and coordinate process changes to improve efficiencies.QualificationsEducation/ExperienceMinimum Required:
High School Diploma or equivalent
Preferred:
Associates Degree with three (3) years of experience in leadership and training
About United Health ServicesUnited Health Services is a not-for-profit healthcare system serving more than 500,000 people in Upstate New York’s Southern Tier region. We offer integrated healthcare services across 60 locations, including four hospitals, three walk-in centers, and 22 primary care offices, in addition to home care services and senior living facilities. The United Health Services system employs more than 6,300 people and comprises 600+ providers who are all committed to providing and supporting the delivery of exceptional patient care.United Health Services employees and providers are “LOVED!” This means we’re Living Our Values Every Day. Here, you’ll join a team that is dedicated to values-based, coordinated patient care. Every day, we outwardly live our Values of Compassion, Trust, Respect, Teamwork, and Innovation.About New York’s Southern TierAs an employee of United Health Services, you’ll call the Southern Tier, or more specifically, the Greater Binghamton area, home. Known for entertainment and restaurants, craft brews, outdoor experiences, minor-league sports, family-friendly events, and a keenness for local history (like our connection to the Twilight Zone and our six antique carousels), Greater Binghamton offers something for everyone. We’re a short drive away from the Finger Lakes region in Central New York, three hours from New York City, and just shy of four hours from Niagara Falls, Canada.United Health Services in an Equal Opportunity Employer.United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.