Location - Required in office one day a week. Shift - 7, 8 or 9am EDT (day shift)Job DescriptionSummary of Responsibilities: Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.Principal Responsibilities:
Manages assigned caseload of long-term disability (LTD) claims.
Determines whether to suspend, terminate, or pay claims.
Updates current claims records (inputs data).
Evaluates claimant eligibility via information received from claimant, attending physician, and employer.
Follows plans to closure.
Follows established claim policies and practices to resolve claims and issues.
Performs other related duties as assigned or required.
Job Requirements Required Qualifications:
High school diploma or equivalent
1+ years customer service experience
Bi-lingual highly preferred (Spanish & English)
Preferred Qualifications:
Excellent communications skills
Ability to prioritize and multitask
Ability to think abstractly
Keyboarding skills
Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.