Vacancy expired!
- Tests new software, system patches and Operating system images for conflicts with existing applications using a defined test plan.
- Tests, diagnoses and resolves end user desktop hardware, OS and application problems.
- Coordinates with vendors for hardware parts/repairs/replacements.
- Manages system outages to resolution.
- Collaborates with fix agents, both internal and external, to resolve issues.
- Researches and investigates new products for PC software, hardware and mainframe.
- Provides consultation services for users with problems or new tasks and formulates solutions.
- Provides immediate technical application support via telephone, email and Internet.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Supporting the team on wiring and day-to-day helpdesk requests in a Remote Freelancer style
- Must be Familiar with Mac (Majorly) and Windows.
- Familiar with Adobe cloud suite, Workfront, Aspera, Jira, SharePoint (mostly cloud applications) including MS Office Suite.
- Key support role on onboarding and offboarding contractors.
- Respond to tickets.
- 3-5 years of experience as a Help Desk Support Analyst.
Vacancy expired!