ABOUT US:
Are you one of those rare but talented people who is detail-oriented and enjoys working with people? If so, this may be your career opportunity! We’re the Law Office of Michael Robinson, P.C., a leading expert in estate planning and elder law in Greater Rochester and the Finger Lakes for over 38 years, and we’re adding to our small team of dedicated, client-focused professionals. We treat our clients like family, and our business systems are specifically engineered to cultivate that type of rapport and relationship. Simply stated, we are the best. You may learn more about us at www.mrobinsonlaw.com.
JOB DESCRIPTION:
We’re currently seeking a Director of First Impressions and Hospitality. It is vital that this person be warm, friendly, energetic, poised and team-oriented. In this position, you will be wearing many hats: Director of First Impressions and Hospitality; Front-Desk Receptionist; Administrative Assistant; and Scheduler. You are the point person for ensuring our number one mission: total client satisfaction. You are our first point of contact with our clients and prospective clients: in person, on the phone, via email, and during firm events. Some firm events are held during the evening hours and on the weekends, such as educational programs and client appreciation events. If you do not enjoy being passionately committed to your job and busy all day with a wide variety of activities, then this position is not for you. Excellent word processing, spelling, grammar and spreadsheet skills required.
SKILLS/REQUIREMENTS/QUALIFICATIONS:
First and foremost, must be a fun-loving, cheerful, energetic people person, with strong in-person, phone, and written interpersonal communication skills and a strong command of the English language.
Must be passionate about helping our clients and their families; take pride and joy in providing the highest-quality services possible; and enjoy creating a very welcoming and warm environment.
Strong background in customer service preferred. Our clients will love you and probably keep you on the phone too long because of your patience, understanding, and consideration for our clients. In fact, your ability to interact with people of all ages and professional backgrounds make you a natural for this opportunity.
Have a strong, professional work ethic.
Confident and always have a polished, professional demeanor and appearance, including how you speak and how you act.
Always wear a smile, are friendly, cordial, gracious, polite, patient, and considerate.
Committed to operating in a team environment with a certain amount of autonomy and self-management.
Highly attentive to detail (to a fault, but not paralysis), organized, dependable, and consistent.
Able to set schedules and meet deadlines. You make a great contribution to our firm because of your commitment to our team.
Energy and a great attitude are very important.
Able to learn, accurately follow, and manage workflow systems.
Very computer literate and proficient in Word, Excel, Outlook, and Power Point; and comfortable learning and mastering new database systems/programs.
Comfortable and trustworthy in working with confidential information.
There will be study and training to prepare you for the position, and professional coaching will never end.
We’ll offer the right candidate a competitive salary and benefit package.
TO APPLY:
Send an email with Director of First Impressions and Hospitality in the subject line. Include the following information:
1. Your Name, Address, and contact information, including when you can be reached. We can call early in the morning or after hours if necessary.
2. Attach a Cover Letter and Resume, including all relevant experience, in WORD format.
If we feel you meet our requirements for this position, we will contact you to schedule an interview. No phone calls, please.