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The GM Financial Account Manager is responsible for sales, service, and support of assigned GM franchise dealers and associated GM Financial products. This team member will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial. This team member's overall responsibility will be to develop dealer relationships that generate loan and lease contracts, floor plan accounts, and commercial lending accounts according to GM Financial's established credit risk and profitability models.JOB DUTIESDemonstrate the value proposition of GM Financial to assist the dealer to sell more new GM units and used vehicles
Effectively manage and market assigned dealer relationships to achieve all quality, pricing, and volume objectives
Support and market all GM Financial products
Maintain effective communication with dealers and appropriate internal partners
Develop business plans to align with corporate goals
Achieve key field performance criteria
Act as a liaison between the dealer and the credit center, funding, and other functional areas to resolve any issues by partnering with subject matter experts and management
Analyze dealer-specific data using reporting tools and take appropriate action
Identify and resolve dealer issues presenting excessive risk to GM Financial, ie, portfolio issues, fraud, buy-back, dealer agreement violations, dealer personnel, etc
Responsible for collection of monies owed to GM Financial
Develop floor plan opportunities and conquests
Perform other duties as assigned
Conform with all company policies and procedures
Promote a culture of teamwork, excellence, and integrity
KnowledgeKnowledge of dealership operations and indirect auto finance industry required
Working knowledge of Salesforce.com required
SkillsStrong interpersonal and people skills
Must possess the ability to make consistent quality decisions
Ability to meet with senior level managers
Must be self-motivated and able to work independently
Able to meet deadlines and establish objectives
Excellent communication skills including verbal, written, and presentation
Must be proficient in computer software such as Excel, Word and PowerPoint
Excellent time management skills
Additional Knowledge Skills and AbilitiesA proven track record of quality sales performance and client satisfaction
Prior credit underwriting experience a plus
Prior auto dealer experience a plus
EducationHigh School Diploma or equivalent required
Bachelor’s Degree strongly preferred, or extensive relevant experience preferred
Experience3-5 years of experience in the automotive industry, lending or sales in related field preferred
18 months as a GM Financial Account Manager, or completion of the Strategic Account Management Program preferred
Working ConditionsOvernight travel required
Responding to dealer communications outside of normal business hours
#LI-RB1Requisition ID: 2022-42993 External Company URL: www.gmfinancial.com Hybrid (Combo of work from home and in-assigned office location): No
Vacancy expired!