Job Title: Maintenance Technician
Reports to: Maintenance Manager
Wage: Weekly paycheck on an hourly basis
FLSA Status: Non-Exempt
Prepared By: General Management
Last revision Date: 06/24/2025
Objective: Achieve the highest level of guest satisfaction by providing efficient and superior guest service.
Job Summary: The maintenance technician is responsible for safely, efficiently and effectively repairing and maintaining the hotels guest rooms, public areas, laundry, storage areas and work areas in accordance with policies, procedures and brand standards as established by Home2 Suites by Hilton.
Essential Functions and Responsibilities
1. To at all time display a “can-do” Attitude when working with co-workers, managers and Guests.
2. Actively promotes and demonstrates our Free to be you Service Culture.
3. Accepts and completes all maintenance work orders and requests by supervisors and guests in a timely manner.
4. Conducts daily rounds to ensure all equipment and systems are fully operational, safe, and in good working condition.
5. Conducts daily, weekly, monthly and semi-annual preventative maintenance in all guest rooms, work areas and public areas; as well as correct any deficiencies in these areas.
6. Ensures all required documents, logs and reports are completed accurately and timely.
7. Takes proper care of all equipment and supplies needed in the maintenance department.
8. Keeps shops, work areas and all storage areas clean, tidy and organized daily; Inventories supplies as needed.
9. Coordinates with and escorts maintenance contractors & vendors to work areas when applicable.
10. Quality of all work must ensure that the appearance and working order of the building and grounds meets or exceeds Home2 Suites by Hilton’s standards.
11. Responds immediately when on-call; in person or by phone.
12. Snow removal as needed.
13. Responds to fire and emergency situations by following established procedures.
14. Follows all safety and security procedures to ensure a secure environment for guests and team members alike; complies with OSHA standards as necessary; maintains lost and found, and key control procedures as established.
15. Responsible to participate in and attend any meetings or huddles scheduled.
16. Communicates regularly and effectively with all departments of the hotel to maintain the highest standard of guest satisfaction.
17. Any additional duties as assigned by the Operations Manager.
Qualifications: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner. The individual must be able to communicate effectively with coworkers and guests and have a neat appearance to represent hotel positively with guests. The individual must be punctual, have a good attendance record, and have reliable means of transportation to work.
Position type and expected hours of work: This is a full-time position. The typical hours for this shift are 7:00 am to 4:00pm. This position requires you to be on call as scheduled to respond to applicable maintenance requests after hours.
Work Environment: This job operates in a Hotel environment. Hotels can be a stressful environment that require frequent, pleasant communication with others, effectively deal with guests, and accept constructive feedback from supervisors. This job requires a person is able to change activity frequently and cope with interruptions. This role routinely uses cleaning chemicals and tools to clean guest rooms, public areas and food and beverage areas. Employees in this role are frequently exposed to hot water, potentially slippery floors, and cleaning chemicals and a variety of different food items. Employee must follow all chemical MSDS guidelines. Work involves considerable exposure to steam, dirt, dust, fumes, bacteria and odors. The noise level in the work environment can be loud. The employee may be exposed to hazards including, but are not limited to, cuts, slipping, tripping, falls and burns.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to stand for long periods of time; use hands to handle or feel or reach with hands and arms. Considerable repetitive motions of hands and wrists is required. The employee must frequently lift and/or move up to 20 or more pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Required Education/Work Experience:
High school diploma or equivalent
Minimum 1 year of general maintenance experience in a hotel or commercial setting
Basic knowledge of plumbing, electrical, HVAC, painting, drywall, and general repairs
Preferred Education/Work Experience:
Technical training or certification in HVAC, plumbing, or electrical repair
Prior experience in a hotel or hospitality setting, especially extended stay or select-service brands
Experience responding to guest room maintenance issues in a fast-paced environment
Basic understanding of fire safety systems, commercial laundry machines, or pool equipment (if applicable)
EEO Statement: Home2 Suites by Hilton provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Home2 Suites by Hilton complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Home2 Suites by Hilton expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of employees to perform their job duties may result in discipline up to and including discharge.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.