Assistant Manager - Novotel Wellington

Reporting to the Front Office Manager you will be responsible for the successful operation of the Hotel in the absence of the Front Office and General Manager. You will be responsible in ensuring a memorable and personalised service is delivered to each of our guests with a huge focus on driving loyalty sign-ups, and will be confident in handling guest complaints efficiently and effectively.Managing the operations of the front desk you will be responsible for tasks such as check ins/outs, amenities, reporting, and responding to guest queries.You will supervise and manage the front office team while on shift, and will be responsible for effective on-boarding and training ensuring there is continued support and development of the team.  Most importantly you will effectively manage any emergency situations that arise within the Hotel, ensuring you follow Hotel procedures and processes.This is a full-time position (40 hours per week) working on a rotating 7-day roster, with a wage of $31.20 per hourKey Duties:Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.Maintain visible management presence at the Front Desk and lobbyResolve issues promptly and fairly, ensuring guest satisfaction.Respond to and manage emergency situations effectively. Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.Lead, train, and inspire the team, ensuring regular training and feedback is provided.Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.Ensure the smooth and efficient running of the Hotel's operations in the absence of the Precinct General Manager/Senior Managers, maintaining a high level of customer service at all times