Job Details

ID #53064806
State New York
City Wyong
Job type Contract
Salary USD TBD TBD
Source KinCare
Showed 2024-12-13
Date 2024-12-13
Deadline 2025-02-11
Category Et cetera
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Customer Care Manager (8 month secondment)

New York, Wyong 00000 Wyong USA
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About the role:

In this role, your primary responsibility will be to manage a caseload of community-based elderly individuals with Home Care Packages. You will assess their needs, develop personalised care plans, and manage budgets in accordance with program guidelines, to ensure each customer's unique requirements are met. You'll also onboard new customers and proactively manage existing ones with a person-centred approach. Collaboration with our Clinical, Scheduling and Service Delivery teams will be crucial to delivering comprehensive care.

This secondment opportunity is for a period of 8-months (with potential to extend). You will have the flexibility to manage your own schedule each week while working autonomously from home and within the community. Starting in January 2025, you will regularly visit customers in their homes between the Gosford and Wyong areas, therefore you will ideally be located in, or close enough to, this region.

About you:To be successful in this role, you will have:Ideally proven experience in community-based case managementExperience with managing Home Care Packages and budgets is advantageousCurrent driver’s licence and a reliable vehicle with minimum Third Party insuranceStrong communication skills, both verbal and writtenDemonstrated empathy and compassionExcellent problem-solving abilities and critical thinking skillsGood organisational and time management skillsCultural competence and the ability to work with diverse populationsAdvocacy skills to ensure clients' needs are metCollaboration and teamwork skills to work effectively with interdisciplinary teams

Next steps:

Please review the job ad carefully and, if you meet the criteria and are interested in applying, please seek endorsement from your current manager first before submitting your updated CV via the link (no email applications please). A position description can be provided and salary bandings will be discussed later in the recruitment process.

Internal applications close: 5pm, Friday 29th November 2024.

If you have any questions, please email us at talent@kincare.com.au

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