Job Details

ID #49596887
State North Carolina
City Amsterdam
Job type Full-time
Salary USD TBD TBD
Source Jobs for Humanity
Showed 2023-03-31
Date 2023-03-31
Deadline 2023-05-30
Category Et cetera
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Program Manager - Global Customer Service

North Carolina, Amsterdam 00000 Amsterdam USA

Vacancy expired!

The Program Manager is responsible for the governance and E2E program management of several streams of work (or portfolio’s) within the department. The Program Manager role partners with the various teams within the department to support, and proactively work with them, to facilitate the work occurring between them and other business units and centralized functions. The Program Manager drives the prioritisation of the project and eventually supports the teams with the case creation.

The Program Manager also identifies key requirements needed from cross - functional teams and eventually external vendors. The Program Manager ensures that the functional workload of the department is handled in a consistent manner, whilst working externally with the business units & central functions to build engagement and where needed governance over decisions needed for work to be signed off. The Program Manager supports the teams in identifying and being responsible for the relevant dependencies in order to minimize the risks and the challenges.

First and foremost, the Program Manager ensures that the team's roadmaps/plans focus on agreed business priorities, dependencies and strategies, and they deliver against the shared objectives and main activities with key achievements that have been agreed upon.

 

B. Responsible:

Lead independently:

High complexity (strategic/ critical priority) end-to-end (E2E) project  

Multiple medium complexity projects with global impact (cross-functional) from scoping to execution, analysis, recommendation and implementation

Portfolio handle program with multiple (medium complexity) projects

Responsible with limited to no supervision to define scope, kick-off, run and implement every phase of sophisticated department programs, specifically:

Drive vision for initiative/program towards clear business objectives, scope, requirements & success criteria

Build clear planning documents and roadmaps together with involved teams and departments including setup and maintenance of dependency management

Regular tracking and reporting status and progress of all streams of work, highlighting where required, risk/issues to governance groups or team members

Enable teams & leaders to make quality decisions and support  in prioritization exercises

Efficiently harmonise with and handle senior collaborators (up to VP level)

With limited supervision, find opportunities to improve the impact & experience for our customers (internal or external), partners and our business, translating this into a business cases

Collaborate with a cross-functional team to identify & build action plans to improve the impact & experience for our customers, our business and our people (crafting great outcome for everyone)

Work in partnership with BUs, Corporate & Business Functions leadership to ensure resources are allocated to the right work, within headcount and P&L budget

Lead standard methodology behaviours within their Department on Project Management methodology and behaviours

Strategic planning & Business Operations: Supports the budget and planning yearly cycle, driving some workstreams

Strategic planning & Business Operations: Whilst this role is not responsible for the strategy for the function, the Program Manager can be responsible for collating the information and business cases, working with leadership to define a consistent strategy for the department

People manager: Successfully lead people

 

B.Skilled:

5 - 8 years of validated experience in Business Operations,  project management or related field

Strong project management skills/experience including experience with a range of different methodologies and techniques. Preferably having a background in Agile Project management, PMI certification and / or LEAN

Proven track record to independently lead high complexity (end-2-end) projects, drive multiple medium complexity projects and/or handle program portfolio of projects

Have a proven business understanding, independently use quantitative and qualitative data to drive decision making

Analytical skilled and mastering data handling and measuring success, ability to tell a clear story with data/insights

Think holistically and be able to articulate long term vision for the project management craft and own programs

Organisational change experience & mind-set

Strong interpersonal skills passionate about teamwork. Building and maintain lasting relationships and connections with diverse teams, across the organisation and outside

Optimally communicate including large audiences

Ability to influence and steer leadership, senior management and groups (up to Senior Director level). Can efficiently harmonise with VP level

Ability to break up a sophisticated problem into practical and easy to understand solutions.

Able to function well within ambiguity and in a constantly evolving environment

Lead standard methodology behaviours within the department on Project Management methodology and behaviours

Experience in [specific function / similar function] is a plus

Optional (depending on scope) - Experience and consistent track record to successfully lead people

Pre-Employment Screening:If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Vacancy expired!

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