Vacancy expired!
NTT DATA's client currently seeks a Desktop Support Technician in Asheville, NC . This is a temporary assignment until July 10, 2022, with a likely extension or a transition to full time permanent employment, depending on business needs. This position will be worked onsite. Job Description: Responsibilities include performing advanced configuration and repair of desktop/notebook computer equipment and IP phone handsets including network drops and/or cabling, advanced troubleshooting of technical issues on desktop/notebook computer equipment, low-level configuration and support of server/storage equipment when guided by more senior personnel. Role Responsibilities
- Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
- Serves as company liaison with customer on administrative and technical matters
- Provide technical support and incident management service desk functions (Service Now)
- Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
- Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10 and Mac OS)
- Diagnoses and resolves product performance problems, Wi-Fi, printers
- Performs maintenance and repair services (basic break fix for printers, desktops, laptops.)
- Instructs customers in the operation and maintenance of basic Windows/Mac OS
- Office 365/Microsoft Office Suit
- Active Directory
- Imaging/SCCM
- Encryption/Bitlocker/SEE
- Ticketing Systems (ServiceNow)
- Ability to develop business relationships and communicate effectively with the user community
- Strong troubleshooting skills
- A+ Certification
- Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
- Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
- Basic Requirements
- 3+ years desktop support experience
Vacancy expired!