customer service representative.
charlotte , north carolina
posted today
job detailssummary
$20 - $21 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB4620782
job detailsJoin Our Team as a Customer Service Representative! Job Title: Customer Service Representative Type of Order: TTH, 100% ONSITE Pay: $20-$21/hour Location: Charlotte, NC Hours: M-F, 7 AM - 4 PM (1-hour lunch) Positions Available: 3-4Are you passionate about customer service? We're looking for dedicated Customer Service Representatives to join our dynamic team! In this role, you'll play a vital part in ensuring customer satisfaction by effectively resolving inquiries and processing orders.Key Responsibilities:
Answer and respond to customer calls (15-20 daily).
Enter data and manage orders in Salesforce.
Collaborate with Builders and Subcontractors to address customer needs.
Track and communicate service schedules.
Qualifications:
High school diploma or GED (higher education preferred).
strong computer skills, including proficiency in Microsoft Office.
Excellent communication skills.
Ability to multitask in a fast-paced environment.
Training: Receive hands-on training with experienced staff, focusing on our systems and processes. Expect 2-3 weeks of comprehensive training to ensure your success!Screenings: Background and drug screening required.Join us in making a difference in our customers' experiences! Apply today to start your journey with us!salary: $20 - $21 per hourshift: Firstwork hours: 7 AM - 4 PMeducation: High SchoolResponsibilities
Answer customer calls. Volume dependent on reason. Dealing with build to direct. Maybe 15-20 a day. Most is Data processing, entering info, ordering parts, a little bit of warehouse work (small parts, nothing big for service techs for next day.)
Respond to all customer communication within 2 business hours of receipt.
Diagnose and prescribe solutions to resolve customer concerns.
Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
Create service work orders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.
Enter customer orders and quotes using our designated systems.
Problem solution incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
Confirm and stage parts for technicians.
Communicate scheduled completion dates with Customers for scheduled service appointments.
Skills
Follow-up
Active Listening
Telephone Etiquette
Empathy
ERP
Adapting to Change
CRM
Typing Skills
Basic Software Skills
Call Center
Basic Computer Skills
Call Center Support
Client Service
Customer Service
Customer Relationship Management
CUSTOMER ORDERS/SALES
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.KSkathleen shannon
kathy.shannon@randstadusa.com