As a Senior System Advisor here at Honeywell, you will play a critical role in providing expert guidance and support in system design and implementation. You will work closely with our clients to understand their needs and develop innovative solutions that meet their requirements. With your extensive knowledge and experience in system architecture, you will contribute to the success of our projects and drive customer satisfaction. You will report directly to our Manager-LenelS2 Managed Services, and you’ll work out of our Pittsford, NY location on a hybrid/remote work schedule. Other locations in the continental United States may be considered.In this role, you will impact the efficiency and effectiveness of our systems, ensuring seamless integration and optimal performance for our clients.The annual base salary range for this position is $80,000 - $100,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations. Key Responsibilities
A candidate for this position will be responsible for technical advisement, system health evaluation, system maintenance, and advanced system configurations to assist our OnGuard customers.
Tasks vary depending on customer requirements, and are including but not limited to:
Acting a primary point of contact for customers and as their voice within LenelS2
Subject matter expert for OnGuard related projects
Hosting technical advisement calls and ownership of call agenda
Provide software and database expertise to customer and VAR project resources
Provide reporting on system health and set action items for improvements
Troubleshooting OnGuard security system issues
System design review
Evaluation of business procedures in regards to “best practices”
Software database advisement
Develop and implement OnGuard system maintenance strategies
You will also be responsible for maintaining and strengthening cross-functional relationships with key internal customers including Technical Support, Engineering, Sales, and Product Management on behalf of the customer.
WE VALUE
Strong technical and customer service skills
Mental attitude that anything is possible
A self-driven individual
Success managing multiple projects at once
Ability to develop strong, long-term customer relationships
Excellent presentation skills including the ability to communicate with all organizational levels
5+ Years of Software Development/Scripting work experience
Windows Server support knowledge or certifications
Experience with Crystal Reports
Network planning and design knowledge or certifications
Server Virtualization
Experience developing test plans and procedures
Cloud based server and SQL infrastructure (Azure and AWS)
SQL / Oracle knowledge or certifications
Ability to adapt quickly to newly supported technologies
Bachelor’s degree with 3 years of relevant work experience
OR
2-year college degree / equivalent combination of documented experience and skills or Technical Certification, with 5 or more years of security industry experience
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.