Manager, Customer Success - Secondary Education East Coast (USA Remote)

The Go-To-Market team in the SecEd region is at the heart of driving customer engagement, retention, and growth. We focus on delivering exceptional customer experiences, ensuring value realization, and supporting strategic business objectives through proactive customer success management and targeted account strategies.We are seeking a dynamic, strategic, and resilient Manager of Customer Success to lead a team of high-performing individual contributors. In this role, you will translate functional plans into concrete operational processes, manage resources to meet critical schedules, and influence the techniques we use to drive customer retention and growth.ResponsibilitiesTeam Leadership & Development:Lead, mentor, and coach a team of Customer Success Managers (CSMs), ensuring they deliver exceptional customer experiences and achieve their KPIs.Conduct regular 1:1s, performance reviews, and development planning sessions to support team growth and engagement.Operational Excellence:Monitor and analyze team performance metricsEnsure adherence to best practices, processes, and playbooks to drive consistent and scalable customer success outcomes.Work cross-functionally with Marketing, Product, and other Supporting teams to address customer needs and align on strategic goals.Communication Skills: Exceptional ability to communicate, present, and build partnerships with contacts both inside and outside your immediate area of expertise.Analytical Thinking: A track record of using data and process-oriented thinking to solve diverse, complex business problems.