At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.The application window will be open until at least September 20, 2024 . This opportunity will remain online based on business needs which may be before or after the specified date.The Technical Operations team ensures that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues.Role DescriptionGFiber’s complex network generates a constant stream of new challenges that require innovative solutions and leveraging the newest technologies. As a Regional Repair and Maintenance (R&M) Lead for the Metro area, you will ensure that network operations are reliable and efficient. You’ll accomplish this by monitoring network performance, performing planned maintenance, proactively identifying/repairing network difficulties, and responding to network connectivity challenges. In your role, you and your team will keep the network stable and ensure that our users stay connected with our suite of applications, products, and services. You will perform critical tasks that maintain and improve network operations, and you will take the technical lead in ensuring a reliable and efficient operating network.In this role, you'll:
Manage the planning and execution of complex and competing tasks that support our ongoing network operations which includes operational activities from budget planning, schedule maintenance, stakeholder management, metric reporting, and national level initiatives.
Develop and grow a talented Operations team.
Maintain GFiber’s infrastructure in the regional markets on an ongoing basis, supporting new acceptance of active network equipment/electronics, and new customer installations.
Implement a repair and maintenance program to fulfill internal service requirements, including being available during non-standard business hours as needed to handle outage resolution and off-hour escalations.
Perform new plant testing and acceptance to ensure products meet quality standards and provide the best experience possible.
Establish and manage positive vendor relationships through effective facilitations and communication.
At a minimum we'd like you to have:
Bachelor's degree in Economics, Management, Engineering, Telecommunications, a related field, or equivalent practical experience.
8 years of experience with fiber network management and/or deployments.
8 years of people and vendor management experience.
Experience with budgeting, forecasting costs, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing, and acceptance.
Ability to work non-standard working hours including nights, weekends, and holidays.
It's preferred if you have:
12 years of experience with fiber network management and/or deployments.
12 years of people and vendor management experience.
Experience managing a customer connection program, including the full customer connect lifecycle.
Experience with contract management.
Experience supporting network escalations and providing detailed technical leadership for troubleshooting and fault resolution.
Experience with network drawings (GIS), interpreting fiber test results, installing and basic configuration of enterprise or carrier grade networking equipment (routers, switches, firewalls, encoders, optics and DWDM).
Experience in operational improvement, process/workflow development, and managing complex cross-functional projects.
The US base salary range for this full-time position is $136,000 - $150,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (https://careers.google.com/privacy-policy/) For more information please refer to our Equal Employment Opportunity Policy (https://careers.google.com/eeo/) and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (https://careers.google.com/jobs/dist/legal/EEOCKnowYourRights1020.pdf) .It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (https://docs.google.com/forms/d/e/1FAIpQLSdssMbqAfgzQyXmBStjjc-OOg64CssJRQf5yWGEBClZZrkpw/viewform?resourcekey=0-CxawQc0qPzP7wkZuem4M3A) . Our candidate accommodations team will then connect with you to confidentially discuss your options.