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Job Description:
First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.Required Skills and Experience: · 1+ years of experience working with customers · 1+ years of experience handling difficult situations with customers · Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications · Comfortable receiving ongoing performance feedback and coaching · Ability to engage with customers, begin a conversation, build rapport, and handle objections · Comfortable with ongoing change and learning new technology/processes · Ability to analyze and resolve customer inquiries · Ability to provide a positive customer experience through creative solutions · At least an intermediate ability in computer skills · Ability to navigate multiple computer systems while interacting with the customer Desired Skills and Experience: · 1-2 years of experience in the Banking/Financial industry · 1-3 years of experience working in a call center Additional Competencies and Behaviors :· Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions · Excels in working among diverse viewpoints to determine the best path forward · Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner · Commitment to challenging the status quo and promoting positive change · Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base · Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Job Band:H6Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Mon - Fri 9:30a - 6:00pReferral Bonus Amount:0 > Job Description:First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.Required Skills and Experience: · 1+ years of experience working with customers · 1+ years of experience handling difficult situations with customers · Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications · Comfortable receiving ongoing performance feedback and coaching · Ability to engage with customers, begin a conversation, build rapport, and handle objections · Comfortable with ongoing change and learning new technology/processes · Ability to analyze and resolve customer inquiries · Ability to provide a positive customer experience through creative solutions · At least an intermediate ability in computer skills · Ability to navigate multiple computer systems while interacting with the customer Desired Skills and Experience: · 1-2 years of experience in the Banking/Financial industry · 1-3 years of experience working in a call center Additional Competencies and Behaviors :· Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions · Excels in working among diverse viewpoints to determine the best path forward · Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner · Commitment to challenging the status quo and promoting positive change · Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base · Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Job Band:H6Shift:1st shift (United States of America)Hours Per Week:40Weekly Schedule:Mon - Fri 9:30a - 6:00pReferral Bonus Amount:0Job Description:First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.Required Skills and Experience: · 1+ years of experience working with customers · 1+ years of experience handling difficult situations with customers · Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications · Comfortable receiving ongoing performance feedback and coaching · Ability to engage with customers, begin a conversation, build rapport, and handle objections · Comfortable with ongoing change and learning new technology/processes · Ability to analyze and resolve customer inquiries · Ability to provide a positive customer experience through creative solutions · At least an intermediate ability in computer skills · Ability to navigate multiple computer systems while interacting with the customer Desired Skills and Experience: · 1-2 years of experience in the Banking/Financial industry · 1-3 years of experience working in a call center Additional Competencies and Behaviors :· Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions · Excels in working among diverse viewpoints to determine the best path forward · Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner · Commitment to challenging the status quo and promoting positive change · Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base · Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world Shift:1st shift (United States of America)Hours Per Week:40Learn more about this roleVacancy expired!