Freelance Onsite Support Technician – 1st / 2nd Level Support ( m/w/d)

Provide freelance, on-site IT support at the client’s Colognes locationDeliver both Level 1 and Level 2 technical support servicesEnsure smooth operation of IT infrastructure, systems, and toolsTroubleshoot and resolve hardware and software issues efficientlySupport end-users and address technical queries in a timely mannerMaintain high levels of user satisfaction through effective service deliveryCollaborate with team members and stakeholders to optimize IT performance