Senior Client Operations Manager

As a Senior Client Operations Manager at Arvato, you will serve as the senior on-site leader for our site in Fargo, ND, combining full accountability for both warehouse operations and client relationship management. We are looking for a people leader who builds, develops, and elevates teams; a client-first operator who earns trust at every level of the client organization; an independent problem-solver who acts without waiting to be told; and someone who is never satisfied with the status quo and continuously pushes for better outcomes for the client and for Arvato.  Relocation assistance will be provided for non-local candidates selected for the position. YOUR TASKSLead, develop, and retain a high-performing onsite team — including Client Services Representatives and site operations staff. Own hiring, onboarding, performance management, and coaching. Build a team culture defined by accountability, continuous improvement, and pride in execution.Serve as the primary point of contact and escalation for the client. Build deep, trusted relationships at all levels of the client organization. Anticipate client needs, communicate proactively, and ensure that Arvato is always a step ahead of expectations.Own full P&L accountability for the account. Monitor financial performance, manage costs against budget, identify margin improvement opportunities, and prepare cost estimates and proposals for all change requests. Track P&L impact of all operational changes.Drive day-to-day operational performance against SLAs. Monitor activity, manage scheduling, review SOWs and weekly scorecards, and own all operational reporting, including on-time delivery, volumes, invoicing, and volume forecasting.Lead all business review preparation and execution (MBR/QBR). Report periodically on account performance, trends, and outlook to the client and internal leadership. Own all action logs and drive follow-through to closure.Identify and drive process improvement independently. Coordinate special projects with internal departments and external vendors. Solve problems at the source — don't escalate what can be resolved onsite.Maintain alignment with key internal stakeholders across functions. Act as the connective tissue between operations, finance, IT, and the client — ensuring nothing falls through the gaps.Uphold all safety, compliance, and 5S standards onsite. Model the behaviors expected of the team and ensure a safe, clean, and goal-oriented work environment.