Workforce Quality and Performance Administrator (925586)

Essential Duties and Responsibilities:Conduct regular and systematic monitoring of WIOA case files to ensure:All eligibility documents are present, valid, signed, and appropriately redacted.Individual Employment Plans (IEPs) are participant-centered, detailed, and reflect both short- and long-term goals aligned with career pathways.Measurable skills gains, credentials, and outcomes are properly documented in case management systems.Track contract performance goals and federal performance indicators (e.g., employment rate, median earnings, credential attainment, local area benchmarks) to ensure targets are met or exceeded.Develop and implement a continuous quality improvement process, including file audits, staff feedback, and corrective action planning.Utilize data-driven tools to support predictive analysis and performance forecasting, such as:Excel Pivot Tables & Dashboards, Power BIState Reports / SC Works Online Services (SCWOS)FutureWorks / Geographic Solutions ReportsCustomized performance trackersPrepare and present performance and quality reports to leadership and fundersPartner with frontline managers and staff to provide coaching and accountability, ensuring corrective actions are implemented and sustained.Lead internal file reviews prior to state and federal monitoring visits; ensure readiness and responsiveness to findings.Support the design and delivery of staff development and training related to quality assurance, performance metrics, and compliance expectations.Serve as a subject matter expert on WIOA regulations, TEGLs, and local policies governing eligibility, service delivery, and documentation.