Team Lead Lv2 Support Specialist - EV-Charging (German Speaking) (m/w/d)

Lead and manage a team of service technicians, providing guidance, training, and mentorship to ensure their professional growth and developmentCollaborate with other departments and external vendors to effectively coordinate installation, maintenance, and repair activities to meet customer demand and deadlinesParticipation in developing and implementing service plans and strategies to optimize the efficiency and effectiveness of the regional service teamParticipate in conducting regular performance reviews, set performance goals, and provide constructive feedback to team membersServe as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfactionServe as the primary point of contact for regional service partnersMonitor and analyze key performance indicators, identify areas for improvement, and implement corrective actions as needed. Ensuring Service Level Agreements are met.Drive continuous improvement initiatives to enhance service quality, reduce costs, and increase customer satisfactionHandle escalated cases and take part in case handling load when required