Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us—Where your Career is a Force for Good!Job Description:The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.At the American Red Cross, your uniqueness can shine!Key Responsibilities
Respond to and manage telephone inquiries from blood donors, tele recruitment staff, and regional blood collection staff regarding donor eligibility and concerns.
Respond to and manage email inquiries regarding donor eligibility and concerns
May assist with donor investigations.
May assist with donor deferral entry into the database.
Perform other related duties as necessary to maintain the team workflow.
Shift: Monday - Thursday 2:30 PM- 11PM & Friday 1:00 PM- 9:00 PMPay Information: The salary for this position is $15.76/ hr. + Shift Differential (+$1.75 after 3pm, +$2.75 on weekends)WHAT YOU NEED TO SUCCEED:
Provide appropriate care for donors reporting complications from their donation.
Take appropriate and timely product action in response to additional information provided. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.
At the American Red Cross, your uniqueness can shine!WHAT WILL GIVE YOU THE COMPETITIVE EDGE:Qualifications:
High School diploma or equivalent required.
Associate Degree in Science or health care field is preferred.
Minimum three years of related customer service experience is preferred.
Prior medical terminology and medical background experience preferred.
The ability to read, write, and verbally communicate at the high school to college-level is required.
Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.
BENEFITS FOR YOU:We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.
Medical, Dental Vision plans
Health Spending Accounts & Flexible Spending Accounts
PTO + Holidays
401K with 4% match
Paid Family Leave
Employee Assistance
Disability and Insurance: Short + Long Term
Service Awards and recognition
Apply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations.Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf)