Retail Project Specialist

As a Retail Project Specialist, you will support our retail stores worldwide and be the linking pin between the stores together with the Local Head Offices and the Central Head Office.In this international role you will secure full clarity on what is expected at which point in time, in what way and by whom. You will do this for all our Company Owned retail stores across the world to secure a consistent way of working and full knowledge of all programs, tools and systems to further optimizations of processes and procedures. Your main responsibilities: Will lead impactful projects that improve and support the daily operations for the Retail Coordinators and stores. (For example, the store opening and relocation process and various communication optimization projects);Are together with the other team members the first point of contact for the local Retail Coordinators in all markets with company owned stores (currently 19 countries and approximately 1100 stores);Will support the Operational excellence team by improving and creating processes and guidance/guidelines to ensure a global consistent way of working in the markets.Will act on difficult and complex reoccurring issues between stores that are reported into local Retail Coordination and CHO departments.Have regular contact to different levels in the local retail lines, from Heads of Retail to Local Retail Managers as well as Shop Managers.Will work closely with the Retail Coordinators and has regular contact to support different CHO departments/stakeholders such as Supply Chain, Marketing, IT, Innovation and Format & Design.Other than that, you will support our local retail coordinators worldwide at Rituals on a daily base. You will drive commercial growth and ensure optimal customer service by coordinating and executing impactful projects that will reduce time and improve efficiency for stores and Retail Coordinators.You will get the information from multiple departments via different channels of communication between Central Head Office and the local retail lines and vice versa. You will be a team member of the Retail Operational Excellence team, together with multiple other colleagues. This team is part of the Global Retail team.What gives you energy is to make connection with our local teams in the markets and support them in various operational topics. You will have a full focus to always support the local Retail Coordinators and in the end our Retail stores in the best way. You will notice that our daily work will be led by what is ongoing in our markets in which you play an important role.