Vacancy expired!
Job Description
We are looking to hire a Customer Service Specialist to join our team. The ideal candidate will be responsible for working directly with Cause Collectivecustomers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how Cause Collective works.
Salary range: $57000 - $67000 per year.
ResponsibilitiesBuild and maintain excellent relationships with clients and other staff at all levels by navigating complex, consensus-driven decision-making environments.
Engage with the Customer Success team to both understand and advise of customer issues, frustrations, or requests to drive customer happiness and retention.
Partner with customers to effectively resolve issues through phone, live chat, and email communications, adapting to fluctuations in the volume of incoming inquiries.
Provide internal feedback on how Cause Collective can better serve our clients in the product road map for continuous improvement.
Contribute to a high rate of returning purchases across your client base by systematically identifying and assessing renewal risks.
Show composure, resilience, and flexibility in Cause Collective’s fast-paced, ever-changing environment, and also as an internal advocate for evolving customer needs.
Qualifications
Bachelor's or Associate degree preferred.
Prior customer service/sales experience required.
Self-motivated, always curious, and consistently eager to learn.
Excellent written and verbal communication skills.
Can take ownership of challenging scenarios and bring them to resolution.
Additional Information
- This is not a remote job
- Disability Insurance
- Dental insurance
Vacancy expired!