Job Description:
We are looking for a detail-oriented and enthusiastic Customer Support Assistant to join our team in Blue Ash, OH. This role involves providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring a seamless experience. You will act as the first point of contact for customers, representing the values of Blue Print Out with professionalism and care.Responsibilities:Handle customer inquiries via phone, email, and other communication channels promptly and professionally.Assist customers with order tracking, product information, and issue resolution.Maintain accurate records of customer interactions and transactions.Collaborate with internal teams to ensure timely and effective solutions.Identify and escalate complex issues to the appropriate department when necessary.Provide feedback on customer needs and process improvements to the management team.