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Technician, Field ServiceCompetitive salaryLocation: Cincinatti, OHDell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technician, Field Service on our Services team in Cincinatti, Ohio.We’re proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.Key ResponsibilitiesAt Dell, we are committed to bringing innovation to people everywhere and organizations of all shapes and sizes so they can transform and thrive in the digital economy.As a Field Service Engineer with Dell, your primary responsibility will be to visit customer sites to perform break-fix operations and assure customer satisfaction through prompt case closure and customer communicationWhat you can expect:As a Field Service Engineer, you are developed through a structured program that combines intensive training and on-the-job mentored experience.This intensive role based-training includes:
An introduction to the storage industry, best practices and methodologies and the Dell way of doing business.
Hands-on work with Dell products and platforms, operating systems and storage infrastructure tools.
The opportunity to gain technical certifications, both Dell and industry-wide
After Boot Camp, you will transition into your role and begin working in your full-time role directly impacting Dell’s Total Customer Experience
You understand the importance of doing things for the greater good and you are inclusive and approachable to those around you.
Your principal duty will be to l earn, understand and begin routinely performing the following customer engineering responsibilities:
Installation and servicing Dell hardware & software under the guidance of an assigned mentor
Learn the basics of an install cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success
Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
Close all cases at the completion of an event
Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
What you can learn:
How one of the world’s largest technology companies serves its customers through timely communication and best in class service
How to be a productive team member on a virtual, globally dispersed team that is leading and influencing all aspects of our candidate experience and employment brand worldwide.
How to lead through influence
Requirements:
1-2 years of professional technical work experience with an Associates or Bachelors Degree in a technical discipline (Bachelor’s Degree preferred)
Experience in a customer facing role
Self-motivated your work with passion and enthusiasm
Ability to lift to 30 lbs. when necessary
Responsible for daily travel in a designated territory, be on call at select times, work OT hours and have a reliable automobile to arrive at customer locations
Strong understanding of the importance of a strong sense of urgency, communicating effectively and having a keen attention to detail
BenefitsWe offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.If you share our passion for data and you’re keen to play a key role in driving progress, this is your opportunity to develop with Dell.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .
Vacancy expired!