Customer Support Assistant

Dynamic AS Group is seeking a Customer Support Assistant to join our team in Cleveland, OH. In this role, you will serve as a key point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a high level of customer satisfaction. This position is ideal for individuals with strong communication skills, attention to detail, and a commitment to providing outstanding service.ResponsibilitiesRespond to customer inquiries in a professional and timely mannerProvide accurate information regarding products, services, and company policiesAssist customers with issue resolution and follow-up communicationMaintain and update customer records and documentationCoordinate with internal departments to ensure customer needs are metMonitor customer requests and ensure efficient handling of support casesIdentify opportunities to improve customer experience and service processesPerform administrative tasks related to customer support operations