Administrative Associate

The Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. Shift: Monday - Friday, 11:00 AM - 8:00 PM This is a hybrid position with one day onsite. Training is fully onsite. ( denotes an “essential function”)Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.Utilize appropriate logs and/or tracking software for all administrative support workEnsure that job tickets are properly filled out before beginning workThoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycleCommunicate with team members, lead, supervisor or client on job or deadline issuesMeet contracted deadlines for accepting, completing, and delivering all workTroubleshoot basic equipment problemsInteract with clients over the phone, via video or electronicallyPrioritize workflowPerforms Quality Assurance on own work and work of othersAnswer telephone, emails, and place service calls when neededAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner