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- Be a customer advocate. Champion the customer experience
- Be a product expert. Understand in detail the product from a customer's perspective
- Be a market expert. Understand the competitive landscape
- Provide vision and direction to the development team and internal stakeholders
- Define a long-term roadmap and product strategy
- Prioritize outstanding deliverables with the development team
- Ensure prioritization of deliverables align with the product strategy
- Articulate and document requirements
- Work closely with the development team and QA to clarify requirements
- Approve changes prior to production releases
- Ensure the backlog of outstanding deliverables is well enough defined for the development team to properly prepare and estimate effort.
- Provide an active role in mitigating impediments impacting successful team completion of release/sprint goals. Work with internal teams to satisfy dependencies (i.e. mockups from marketing)
- Perform demos to internal teams and customers upon request
- Work with internal teams to find new opportunities to make better use of the product
- Work with customers to help drive better adoption of the product
- Assist with planning product release schedules and setting expectations for delivery of new functionality
- Define success criteria for major feature sets. Measure and present results
- Performs all other duties as assigned
- 4+ years hands on experience
- Familiarity with large account environments and protocol required
- Must have the ability to multitask with strong organization and time management skills
- Solid understanding of the Scrum Framework and principles of agility
- Excellent oral and written communication skills
- Proven leadership skills, specifically leading by example
- driven to provide quality solutions to challenging problems.
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $8.3 billion in revenue in 2020
- Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
- 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
- Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Vacancy expired!