Vacancy expired!
< class="HeadingHeadingWrapper-vaqy1n-0 eEMKvF">Position Title:Product specialist 3< class="HeadingHeadingWrapper-vaqy1n-0 eEMKvF">Location:Reynoldsburg, OH, Hybrid< class="HeadingHeadingWrapper-vaqy1n-0 eEMKvF">Position Type:Contract< class="HeadingHeadingWrapper-vaqy1n-0 eEMKvF">Interview Process:Webcam/Skype< class="HeadingHeadingWrapper-vaqy1n-0 eEMKvF">Position Duration:1 Yr< class="HeadingHeadingWrapper-vaqy1n-0 eEMKvF">Job Description:
Requirement Description: The candidate will support Department of Commerce’s custom and 3rd-party software applications. The ideal candidate will provide advanced support and troubleshooting for a variety of 3rd-party and custom built software applications across multiple technologies. This position will function as a highly technical application support individual with specific responsibilities that include:- Monitoring workload for and triaging tickets appropriately to members of the Development Support and Development teams.
- Assisting in investigating and resolving tickets assigned to team members.
- Identifying common support incidents quickly and implement permanent resolutions effectively.
- Identifying opportunities for automating support resolutions to eliminate recurring support need.
- Identifying supplemental tools to eliminate support need and assist end-users in their work.
- Leading support projects from inception to completion either as an individual contributor or as part of a team.
- Managing relationships and support tickets with 3rd-party application vendors.
- Communicating effectively with users in both IT and the business.
- Asking questions effectively to obtain information quickly and efficiently in the resolution of support incidents.
- Supporting various custom and 3rd-party applications.
- Resolving support incidents through automation or permanent fixes.
- Developing and/or configuring resolutions appropriately.
- Investigating incidents thoroughly to find correct resolutions.
- Communicating with both IT and business users to gather necessary information on incidents and potential resolutions.
- Updating 3rd-party applications as necessary to reduce support incidents.
- Leading resolution projects from inception to completion.
- Helping current Development Support and Development staff to automate or permanently resolve their support incidents.
- Documenting all solutions so they can be supported in the future.
- Documenting all troubleshooting steps taken on resolutions so the steps can be repeated in the future.
- Designing and maintaining ticket reports that track progress, trends, and totals.
- Mentoring of Development Support team members on techniques and tools.
- Managing and submitting support requests to 3rd-party application vendors.
- Acting as liaison between the business and 3rd-party application vendors.
- Designing and maintaining a 3rd-party application release calendar.
- Bachelor’s degree in computer science or equivalent technical study.
- 6 or more years experience in the support (not development) of custom applications, preferably built on combinations of .NET Core, .NET Framework, .NET Web Forms, .NET MVC, C#, and Microsoft SQL.
- 6 or more years experience supporting and updating 3rd-party applications.
- More than 5 years experience writing and executing SQL.
- More than 5 years experience writing PowerShell or other scripting languages.
- More than 5 years experience QA testing applications.
- Experience leading a team of support personnel.
- Experience updating custom code.
Vacancy expired!