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Position: Commercial HVAC/R Service Manager
Our HVAC/R Service Manager plays a crucial role in ensuring the efficient and effective operation of our HVAC/R service department. Our HVAC/R Service Manager is a highly motivated and experienced HVAC/R Service Manager, who is responsible for managing the day-to-day activities and performance of a team of technicians, coordinating service operations, ensuring customer satisfaction, and maintaining the overall efficiency of our HVAC/R Service Department.
Responsibilities:
Team Leadership
Recruit, train, mentor, and supervise a team of HVAC/R technicians and support staff.
Foster a positive and collaborative work environment, exhibiting and promoting behaviors consistent with our Core Values.
Monitor and evaluate employee performance, providing constructive feedback and coaching as needed.
Service Coordination
Schedule and dispatch service calls to technicians efficiently to meet customer needs and optimize technician productivity.
Allocate resources effectively, ensuring that all service requests are addressed promptly and professionally, including equipment delivery, site surveys and permits & inspections.
Manage service contracts and agreements, ensuring that all obligations are met.
Customer Satisfaction
Maintain a high level of customer satisfaction by addressing customer concerns and resolving issues in a timely and professional manner.
Provide consultative advice to customers, resulting in cross-sell and upsell revenue.
Build and maintain strong customer relationships through effective communication and follow-up.
Technical Support
Assist technicians in diagnosing complex HVAC/R systems issues, offering technical guidance and expertise.
Stay updated on industry trends, best practices, and emerging technologies to ensure the team's technical knowledge is current.
Monitor service quality and provide guidance and training to technicians to ensure service excellence.
Manage inventory and supplies to ensure the availability of necessary equipment and parts.
Operational Efficiency
Optimize service processes and workflows to improve efficiency and reduce operational costs.
Ensure compliance with safety regulations and industry standards, promoting a safe working environment. Monitor and manage department budgets and financial performance.
Maintain accurate records of service activities, including work orders, service agreements, and customer interactions. Generate regular reports on department performance, including key performance indicators (KPIs).
Reporting and Documentation
Maintain accurate records of service activities, including work orders, service agreements, and customer interactions. Generate regular reports on department performance, including key performance indicators (KPI's).
Requires:
Bachelor's degree in a related field or equivalent work experience in the HVAC/R industry.
10 or more years of proven experience in HVAC/R service, maintenance, and repair, with a strong technical background.
5 or more Leadership and managerial experience, including team supervision and development of HVAC/R technicians.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-focused mindset.
Knowledge of industry regulations and safety standards.
Proficiency in HVAC/R software and tools.
EPA certification, valid HVAC/R certifications and licenses as required by state and local boards and regulations.
Benefits:
We offer a modern-day work environment that supports a flexible work schedule, unlimited PTO, wellness, and community involvement. Our benefits program gives employees the flexibility to select benefits that meet their needs and the needs of their families. We offer health and financial benefits, along with the information employees need to make informed decisions about their care.
You’ll receive “key person” ownership stock grant that will vest over a 5-year period. As an employee-owner, you’ll receive dividend payouts based on company profitability, along with opportunities for performance bonuses and merit increases.
401(k) with company match
Medical/ Dental/ Vision
AD&D, LTD & STD, and Life Insurance
Vacation, sick, and holiday paid time
Professional development and training
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