ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.Our company values guide our daily actions:
Safe : We protect the livelihoods of our colleagues and communities.
Committed to Serve : We go above and beyond to exceed our customers’ expectations.
Environmentally Responsible: We take action to improve our environment.
Driven : We deliver results in the right way.
Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.STRATEGYRepublic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.Recycling and WasteWe continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.Environmental SolutionsOur comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.SUSTAINABILITY INNOVATIONRepublic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.RECENT RECOGNITION
Barron’s 100 Most Sustainable Companies
CDP Discloser
Dow Jones Sustainability Indices
Ethisphere’s World’s Most Ethical Companies
Fortune World’s Most Admired Companies
Great Place to Work
Sustainability Yearbook S&P Global
POSITION SUMMARY: A Logistics Analyst is responsible for the coordination and utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers. Additional responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency.PRINCIPAL RESPONSIBILITIES:
Follow all required safety policies and procedures.
Report Driver performance issues or concerns to appropriate management for resolution.
Make changes to daily route information in a more efficient, proactive, and real time way to increase Route Standardization, Efficiency and Accuracy using the highly interactive and user-friendly RISE Platform.
Use RISE Map’s visibility and flexibility to respond to same day changes or next day planning for the service needs of our Customers to drive on-route efficiencies and improve route design by identifying patterns.
While verifying the data for accuracy, making the close route process durable and efficient so all routes are closed on time.
Quickly and proactively resolve problems that may arise while Trucks and Drivers are in transit.
Collect, interpret, and analyze various types of logistics data including inventory, asset reliability, and other route data to make decisions that increase overall Routing Accuracy.
Being in constant communication with Drivers to check route progress and make sure they have all necessary information.
Create and sequence routes that make operational sense and are efficient.
Understand Missed Pickup, Service Commitments, and KPM goals and help meet or exceed expectations related to those goals.
Create routes with maximized capacity and review loads per Driver per day goals with the Supervisor to maximize profitability.
Implement a set of repeatable Dynamic Route Strategy principles to guide your thinking when building routes.
Manage daily routing activities, resolving issues to ensure pickup and delivery is on time.
Evaluate where it makes sense to build Swing Routes and verify all Swing opportunities have been identified.
Analyzing trends in Swing Percentage with your Supervisor and Operations Manager to identify whether it is improving or not.
Ability to expect the unexpected and monitor and adjust today and tomorrow’s plans throughout the day.
Understand daily Disposal Plans to help identify optimal disposal sites for each load so our Drivers can be held accountable to adhering to the assigned disposal sites.
Meet quarterly to discuss disposal plans with the Operations Manager and Supervisor and make updates if any intercompany or 3rd party changes occur.
Review monthly Service Areas and Permanent customers with the Supervisor to balance permanent stops based on peak days.
Provide Drivers visibility and education on which Customer called in the MPU and where the MPU occurred to avoid any future MPU failures from that Driver.
Determine if requests can be pulled forward to drive efficiency while also providing the best experience for our Customers.
Updating Customers’ geocoding daily to improve routing efficiencies.
Perform other job-related duties as assigned.
CUSTOMER EXPERIENCE:
Courteously interact with Customers, as required.
Route design is the first defense against Customer service issues, and non-compliance from both hours of service and weight compliance standpoint. Routes must be set up in a way that allows your Drivers to be successful, safe, and efficient.
Analyze and prioritize the promises that we make to Customers to ensure that these Customers are serviced, and our promises are kept.
CRC Communication – KMT Announcements must be updated daily, even if all routes are all in order. If the plan changes, assess the situation and continually post updated announcements so the CRR’s have the most up to date information. This process will reduce MPUs and worry calls and improve the communication channel between the Division and the Customers.
Evaluate route issues that may cause delays and utilize the tools available to communicate to the impacted Customers.
Review RISE Media very 15minutes to process Service Exceptions/General Messages/Extra Services information in order to meet the Customer’s needs.
Ensure the highest level of Customer satisfaction by adhering to and executing our Universal Service Commitments.
QUALIFICATIONS:
Analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment with rapidly changing priorities.
Skillful with Microsoft Office Suite or similar software.
Ability to understand and execute time-sensitive tasks.
Experience in a customer-facing position.
An Associate’s degree or equivalent credentials
Two years of prior experience working as a Dispatcher preferred.
MINIMUM REQUIREMENTS:
High School Diploma or GED.
Pay Range:$34,230.00 - $53,790.00Bonus Plan Details (if applicable):Rewarding Compensation and BenefitsEligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP).The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.