customer service consultant.
dublin , ohio (remote)
posted 1 day ago
job detailssummary
$21.99 - $22 per hour
temporary
bachelor degree
category management occupations
referenceAB4643719
job detailsThe Quality & Training Coordinator is responsible for monitoring and analyzing customer contact quality while developing resources and training for the customer support team within the Managed Care Department. This role focuses on evaluating customer service quality for retail independent member pharmacies, emphasizing employee training, customer escalation resolution, and quality management. Key responsibilities include supporting the Training and Performance Monitoring Consultants, training new hires, reviewing customer interactions for quality, identifying training opportunities, and collaborating with internal teams to enhance training and quality processes.salary: $21.99 - $22 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities
Provide direct support to the Training Consultant and Performance Monitoring Consultant
Perform direct training to new hires and assist in maintaining internal resources to support ongoing training
Review quality of customer interactions
Communicate training opportunities when present
Collaborate with internal team(s) to identify opportunities and obtain necessary documentation to support training and quality reviews
Skills
Customer Service
Client Service
Customer support
Qualifications
Years of experience: 2 years
Experience level: Experienced
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miche.wallace@randstadusa.com