Company OverviewDNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 50,000 employees.Opportunity OverviewCase Management Representatives provide clients with outstanding service by performing timely and accurate sample processing. Representatives are responsible for opening samples, comparing information, addressing concerns, solving problems, and entering client data correctly into the Laboratory Information System to ensure that every case is successfully completed. Case Management Representatives must have excellent data entry skills, be detail oriented, and organized.  This role is multi-tasked and flexible and having the ability to prioritize work is essential. Essential Duties & ResponsibilitiesIntake of packages received dailyVerifies package integrity and chain of custody requirementsData Entry / Audit of all patient and contract information into the computer systemHandling case assignments, review case progress, and determine case closureIdentifies complete and partial casesClose and mailing of final reports, chain of custody, and affidavitsInput partial billing informationCoordinating and providing service that is timely, effective, efficient, equitable, and client-centeredMeet weekly required production numbersPrepare AffidavitsNotarization (limited)Attend and participate in staff meetingsOther duties as assigned or become evident