Let’s talk about meaningful work, an important role and a career move that can transform your future. At American Health Network, a part of the Optum family and the growing UnitedHealth Group family of businesses, we focus on prevention and the complete coordination of care for our patients. Join us and you’ll be part of a team dedicated to patient centered, safe and effective healthcare. Your skills and talents will make an important impact on our patients while you open doors for yourself that simply do not exist in any other organization. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.Location: 680 Buckles Court North Suite 100 Gahanna, OH 43230 and 85 Commerce Park Dr. Westerville, OH 43082Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m.Specialty: Primary CarePrimary Responsibilities:
Supervise and motivate a work team while maintaining high standards
Respond to all authorization documents received and provide feedback to address processing issues
Respond to provider inquiries that have been received by the escalation and case resolution department
Research and verify information provided on authorization documents
Motivating people and leading by example with a positive attitude that’s professional, courteous and cheerful
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma or GED
5+ years of customer service experience
2+ years of supervisory experience
Preferred Qualifications:
Clinical licensure
Managed care experience in a care coordination role
Call center experience
Experience supervising employees
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.